Concerto Software Enhances its Flexibility Without Compromise Strategy through New IP Functionality
September 15th, 2005“The flexibility of IP allows contact centers to distribute the work to where it makes the most sense, regardless of geographic region, and allows them to quickly react and be proactive regarding changing business conditions, as well as meet regulatory and compliance requirements without compromising customer satisfaction or cost,” said Ralph Breslauer, executive vice president of global sales and marketing, Concerto. “Our focus is to continue providing solutions that enable contact centers to take advantage of those IP capabilities, in an evolutionary fashion, thereby still allowing companies to achieve their strategic business objectives in collections, customer service or sales and telemarketing.”
